🔒 Privacy & Cookie Policy
Northway Veterinary Centre Last updated: 07/09/2025 1.
Introduction Northway Veterinary Centre is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, and protect your information when you use our website.
2. What Information We Collect We may collect the following personal data when you use our website: Name, address, email, and telephone number (via contact or booking forms). Pet details (when provided for appointment or prescription requests). Technical data (IP address, browser type, device information). Usage data (how you interact with our website).
3. How We Use Your Information We use your information to: Respond to enquiries and appointment requests. Provide veterinary services as requested. Process repeat prescription requests in line with UK veterinary legislation. Improve website functionality and user experience. Meet legal and regulatory obligations.
4. Legal Basis for Processing We process personal data under GDPR on the following bases: Contractual necessity – providing veterinary services at your request. Legal obligation – compliance with UK veterinary and medical regulations. Legitimate interests – improving website services and responding to client enquiries. Consent – where required for marketing communications.
5. Data Sharing We do not sell or rent your data. We may share your data only with: Veterinary laboratories, referral centres, or insurers (with your consent). Regulatory authorities where legally required. IT and website service providers who support our operations (bound by confidentiality agreements).
6. Data Retention We retain personal data only as long as necessary for veterinary care, legal, or regulatory requirements. Website enquiry data is retained for no longer than 12 months unless linked to an active client record.
7. Your Rights (UK GDPR) You have the right to: Access your data. Request corrections or updates. Request deletion (where legally permissible). Restrict or object to processing. Request data portability. Withdraw consent (for marketing). To exercise these rights, contact us .
8. Cookies Our website uses cookies to: Ensure the site functions correctly. Collect anonymous usage statistics via Google Analytics (or equivalent). Remember your preferences. You can control or disable cookies in your browser settings. Some site features may not function without them.
9. Data Security We implement appropriate technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.
10. Updates to this Policy We may update this Privacy & Cookie Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
11. Contact Us For questions about this policy or your personal data rights, please contact: Data Protection Officer (DPO)Northway Veterinary Centre
Address:142 Liverpool Rd, Aughton, Ormskirk L39 3LW.
Phone Number:01695 422862
If you are not satisfied, you may also contact the Information Commissioner’s Office (ICO): www.ico.org.uk